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Journal of Social and Personal Relationships
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Narratives of Workplace Friendship Deterioration

Patricia M. Sias

Washington State University psias{at}mail.wsu.edu

Renee G. Heath

University of Colorado, Boulder

Tara Perry

Western Washington University

Deborah Silva

Walla Walla College

Bryan Fix

FEI Co

An exploratory examination of workplace friendship deterioration processes was conducted using employees’ narrative accounts of their experiences. Narratives revealed five primary causes of workplace friendship deterioration – personality, distracting life events, conflicting expectations, promotion, and betrayal. Narratives also indicated that individuals relied primarily on indirect communication tactics, including avoidance of nonwork topics in conversation, nonverbal cues, and avoidance of socializing away from the workplace to disengage from workplace friendships. Consequences of workplace friendship deterioration included emotional stress, reduced ability to perform tasks, turnover, and altered perceptions regarding the role of friendships in the workplace. Discussion and suggestions for future research are provided.

Key Words: narrative analysis • relationship deterioration • workplace friendship • workplace relationships

Journal of Social and Personal Relationships, Vol. 21, No. 3, 321-340 (2004)
DOI: 10.1177/0265407504042835
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[Abstract] [PDF]